Effective Date: 8 September 2026
Last Updated: 8 September 2026
This Shipping and Delivery Policy applies to products purchased through www.ioctstore.com, an e-commerce platform operated by BIOOCT Healthcare Technologies Private Limited (“IOCT Store”, “we”, “us” or “our”).
This Policy should be read together with our Terms and Conditions, Cancellation and Refund Policy, Warranty Policy and Privacy Policy.
IOCT Store currently delivers to serviceable locations within India.
Delivery availability depends on:
The delivery PIN code;
Courier-partner coverage;
Product type, weight and dimensions;
Applicable transport or regulatory restrictions; and
Availability of suitable delivery services.
Customers can check serviceability by entering the delivery PIN code on the product page or during checkout.
Some remote, restricted or difficult-to-access locations may not be serviceable or may require additional delivery time or charges.
International shipping is not available unless expressly offered on the website or confirmed by IOCT Store in writing.
Customers must provide a complete and accurate:
Recipient name;
Delivery address;
PIN code;
Mobile number;
Email address; and
Landmark or delivery instructions, where necessary.
IOCT Store will not be responsible for delays or failed delivery caused by incorrect, incomplete or outdated information provided by the customer.
Requests to change the delivery address must be submitted before dispatch. Once an order has been dispatched, an address change may not be possible and will depend on courier-partner approval.
Orders are generally processed after successful payment confirmation and any required order verification.
Unless a different timeline is stated on the product page, most in-stock products are normally dispatched within 1 to 7 business days after order confirmation.
Orders placed on Sundays, public holidays or outside normal business hours may be processed on the next business day.
Dispatch may take longer for:
Pre-order products;
Newly launched products;
Customised or specially manufactured products;
Products temporarily awaiting stock;
Bulk or institutional orders;
Orders requiring address or payment verification; or
Orders placed during festivals, sales or unusually high-demand periods.
Where a product has a different dispatch timeline, the applicable estimate will be displayed on the product page, during checkout or in the order confirmation.
After dispatch, estimated delivery generally takes:
Metro and major cities: approximately 1 to 2 business days;
Other serviceable cities and towns: approximately 2 to 5 business days; and
Remote or special-service locations: approximately 5 to 7 business days.
These timelines are estimates and not guaranteed delivery dates.
The final estimated delivery date may depend on the delivery PIN code, courier partner, product availability, shipment origin, public holidays and external conditions.
Business days exclude Sundays and public holidays.
Products marked as “Pre-Order” will be dispatched according to the estimated timeline displayed on the relevant product page or communicated during checkout.
A pre-order delivery date is an estimate and may change because of manufacturing schedules, quality checks, regulatory requirements, component availability, import or transportation delays.
If there is a material delay, we will make reasonable efforts to notify the customer using the registered email address, mobile number, SMS or WhatsApp.
Pre-order cancellation and refund requests will be handled according to the Cancellation and Refund Policy applicable at the time of purchase.
Shipping charges, if applicable, will be displayed before the customer completes payment.
Shipping charges may depend on:
Delivery location;
Product size and weight;
Order value;
Delivery speed;
Special handling requirements; and
Promotional or free-shipping eligibility.
IOCT Store may offer free shipping for selected products, locations, order values or promotional periods.
Free-shipping offers are subject to the conditions displayed with the relevant offer.
Any additional charge for express delivery, special handling, installation or remote-area delivery will be disclosed before order confirmation wherever applicable.
Shipping charges already incurred may be non-refundable when a delivered product is returned for reasons not attributable to IOCT Store, subject to the Cancellation and Refund Policy and applicable law.
Once an order is dispatched, the customer will generally receive shipment information through one or more of the following:
Email;
SMS;
WhatsApp;
Customer account on IOCTstore.com; or
Courier-partner tracking link.
The tracking information may include:
Courier-partner name;
Tracking or airway-bill number;
Dispatch date;
Current shipment status; and
Estimated delivery date.
Tracking information may take up to 24 hours after dispatch to become active on the courier partner’s system.
If tracking information is not received or does not update for more than 48 hours, the customer may contact IOCT Store support with the order number.
The courier partner may contact the customer by telephone, SMS or other available communication before delivery.
The customer or an authorised recipient may be asked to provide:
The delivery OTP;
A signature;
Name confirmation; or
Other reasonable proof of delivery.
Customers should share a delivery OTP only with the authorised delivery representative at the time of receiving the package.
Customers should not share banking passwords, card PINs, UPI PINs or payment OTPs with delivery personnel or anyone claiming to represent IOCT Store.
Courier partners may make one or more delivery attempts according to their operating procedures.
If delivery cannot be completed because:
The recipient is unavailable;
The customer cannot be contacted;
The address is incorrect or incomplete;
The customer refuses delivery without an eligible reason;
Entry to the delivery location is restricted; or
The required delivery OTP is not provided,
the shipment may be returned to IOCT Store.
If a shipment is returned because of customer-provided information or customer unavailability, reshipping may be subject to additional shipping charges.
If a prepaid order is returned to us, any eligible refund will be processed according to our Cancellation and Refund Policy after deducting applicable charges where legally permitted and clearly communicated.
Open-box delivery is available only where expressly displayed and supported by the assigned courier partner.
If open-box delivery is not specifically offered, the courier representative may not be authorised to wait while the customer opens or tests the product.
The absence of open-box delivery does not affect the customer’s right to report a damaged, defective, incorrect or incomplete shipment according to this Policy.
Delivery may be delayed because of circumstances including:
Severe weather or natural disasters;
Floods, storms, fire or other emergencies;
Transport or logistics disruption;
Public holidays or regional closures;
Strikes or civil disturbances;
Government restrictions;
Courier network congestion;
Remote-location service limitations;
Incorrect or incomplete delivery information;
Payment or order-verification issues;
Product-quality inspection;
Manufacturing or stock delays; or
Events beyond our reasonable control.
We will make reasonable efforts to coordinate with the courier partner and provide updated information.
However, IOCT Store cannot guarantee delivery within the original estimate where delays arise from circumstances outside its reasonable control.
A delivery delay alone does not automatically mean that a shipment is lost.
If the delay becomes substantial and the order has not been delivered, the customer may contact us to request an investigation or discuss available cancellation and refund options.
Customers should inspect the external packaging at the time of delivery.
Before accepting the shipment, check for:
Visible tearing or crushing;
Wet or heavily damaged packaging;
Broken or altered security seals;
Signs of tampering; or
A package that appears empty or materially different from the expected shipment.
If the package appears seriously damaged or tampered with, the customer should, where reasonably possible:
Inform the delivery representative;
Record the condition on the proof of delivery;
Take photographs or a short video; and
Contact IOCT Store promptly.
Customers should not refuse delivery solely because of minor marks on the outer courier packaging if the product package appears secure and undamaged.
If a product is received in a physically damaged condition, the customer should contact IOCT Store within 48 hours of delivery.
The complaint should include:
Order number;
Customer name and contact details;
Description of the damage;
Clear photographs of the outer package;
Photographs of the product packaging;
Photographs of the damaged product;
Product serial number, where applicable; and
An unboxing video, if available.
An unboxing video is strongly recommended because it may help us and the courier partner investigate the issue. However, the absence of an unboxing video will not automatically invalidate a genuine claim.
Customers should retain the product, original packaging, invoice, accessories, manuals and labels until the claim is resolved.
After verification, we may offer an appropriate remedy in accordance with applicable law and our Cancellation and Refund Policy, which may include:
Replacement;
Repair;
Supply of a missing part;
Refund; or
Another mutually agreed resolution.
If a package is delivered with a product, accessory or component missing, the customer should contact us within 48 hours of delivery.
Please provide:
Order number;
Details of the missing item;
Photographs of all items received;
Photographs of the external and internal packaging;
Product serial number, where applicable; and
An unboxing video, if available.
We will review packing records, shipment weight, warehouse information and courier records before determining the appropriate resolution.
If the product received is different from the product ordered, the customer should:
Avoid using, installing or damaging the product;
Retain all packaging, labels, manuals and accessories; and
Contact us within 48 hours of delivery with photographs and the order number.
After verification, we will arrange an appropriate replacement, return or refund without charging the customer additional shipping costs.
If tracking shows “Delivered” but the customer has not received the shipment, the customer should:
Check with family members, reception, security personnel, neighbours or other authorised recipients;
Verify whether the courier partner has provided delivery proof;
Confirm that the delivery address and contact number were correct; and
Contact IOCT Store within 48 hours of the delivery update.
We will raise an investigation with the courier partner. Investigations may require approximately 5 to 10 business days, depending on the courier partner and circumstances.
A replacement or refund will be provided where the shipment is confirmed as lost or incorrectly delivered, subject to verification and applicable law.
A shipment may be treated as lost only after the courier partner completes its investigation or confirms that the package cannot be located or delivered.
If a prepaid shipment is confirmed as lost before delivery, IOCT Store will provide one of the following:
Reshipment of the same product, subject to availability; or
A full refund of the amount paid for the undelivered product.
The customer will not be charged additional shipping fees for replacing a shipment confirmed as lost in transit.
Products in the same order may be dispatched separately because of stock location, product availability, package size or logistics requirements.
Customers may receive separate tracking details for each shipment. No additional shipping charge will be imposed solely because IOCT Store divides an order into multiple shipments after order confirmation.
Responsibility for the shipment remains with IOCT Store until the product is delivered to the customer or an authorised recipient, subject to applicable law.
A delivery may be treated as completed when:
The shipment is handed to the customer;
The shipment is handed to an authorised recipient at the stated address;
The correct delivery OTP is provided;
Proof of delivery is recorded; or
The customer expressly instructs the courier to leave the shipment in a specified location.
IOCT Store may not be responsible for loss occurring after delivery in accordance with the customer’s specific unattended-delivery instructions.
For shipping, tracking or delivery assistance, contact:
BIOOCT Healthcare Technologies Private Limited
305, Covai Tech Park
Nehru Nagar West
Coimbatore – 641014
Tamil Nadu, India
Website: www.ioctstore.com
Email: support@ioctstore.com
Customer Support: +91 8610977460
Support Hours: Monday to Saturday, 9:30 a.m. to 6:00 p.m. IST, excluding public holidays
When contacting us, please provide your order number, registered mobile number and a clear description of the delivery issue.
© 2026 BIOOCT Healthcare Technologies Private Limited. All rights reserved. IOCT Store is a BIOOCT product platform.
