Effective Date: 8 September 2026

Last Updated: 8 September 2026

IOCTstore.com (“IOCT Store”, “we”, “us” or “our”) is an e-commerce platform operated by BIOOCT Healthcare Technologies Private Limited, having its office at 305, Covai Tech Park, Nehru Nagar West, Coimbatore – 641014, Tamil Nadu, India.

This Privacy Policy explains how we collect, use, store, process, disclose and protect your personal information when you visit www.ioctstore.com, create an account, purchase a product, contact us or otherwise use our website and services.

By using IOCTstore.com, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with IOCT Store, we may collect the following categories of information:

1.1 Account and identity information

• Full name

• Username or account identifier

• Email address

• Mobile number

• Password or authentication information in encrypted or protected form

• Date of birth or age confirmation, where required

• GST details, company name or tax information for business purchases

1.2 Order and delivery information

• Billing address

• Shipping or delivery address

• Recipient name and contact number

• Products ordered

• Quantity, price and transaction details

• Order history

• Invoice and warranty information

• Delivery instructions

• Return, replacement, cancellation and refund information

If you place an order for another person, you are responsible for ensuring that you have permission to provide that person’s name, address and contact information.

1.3 Payment information

Payments may be processed through banks, UPI platforms, card networks, payment gateways or other authorised payment-service providers.

Depending on the payment method selected, payment providers may process information such as:

• Cardholder or account-holder name

• Masked card details

• UPI ID

• Bank or wallet information

• Payment status

• Transaction reference number

• Fraud-prevention and authentication information

IOCT Store does not ordinarily receive or store your complete card number, CVV, UPI PIN, banking password or one-time password. Such information is entered directly into the systems of the relevant payment provider and is governed by that provider’s privacy and security practices.

1.4 Customer-support information

When you contact us, we may collect:

• Emails, messages and enquiry details

• Call records or call notes, where permitted

• Product serial number and warranty details

• Photographs, videos or documents submitted for support

• Complaint, return, replacement and service information

• Feedback, ratings, reviews and survey responses

Please avoid sharing medical records, prescriptions or other sensitive information unless specifically requested and reasonably necessary to handle your enquiry.

1.5 Device and website-usage information

When you access our website, we may automatically collect:

• IP address

• Browser and device type

• Operating system

• Device identifiers

• Language and time-zone settings

• Pages viewed

• Links and buttons selected

• Search activity

• Referral source

• Login and session information

• Date, time and duration of visits

• Error logs and website-performance information

• Approximate location derived from IP address

1.6 Marketing and preference information

We may collect your:

• Communication preferences

• Product interests

• Newsletter or promotional subscription status

• Responses to campaigns, surveys and offers

• Consent and opt-out records

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, make a payment, submit an enquiry, request service or communicate with us;

• Automatically through cookies, pixels, server logs and similar technologies;

• From payment gateways, banks, courier partners and service providers involved in completing your transaction;

• From advertising, analytics or social-media platforms where you interact with our official pages or campaigns; and

• From publicly available sources or business partners where permitted by law.

3. Purpose of Data Collection

We may process personal information for the following purposes:

• Creating and managing customer accounts;

• Verifying identity and contact details;

• Processing, confirming and delivering orders;

• Generating invoices and transaction records;

• Processing payments, refunds and cancellations;

• Providing installation, warranty, repair or customer-support services;

• Communicating order, delivery and service updates;

• Responding to enquiries, complaints and grievances;

• Detecting fraud, unauthorised transactions, misuse and security incidents;

• Maintaining and improving website functionality, security and performance;

• Understanding customer preferences and shopping behaviour;

• Personalising website content and product recommendations;

• Sending marketing communications where you have consented or where otherwise permitted by law;

• Managing promotional campaigns, surveys, reviews and loyalty programmes;

• Maintaining accounting, taxation, regulatory and business records;

• Establishing, exercising or defending legal claims; and

• Complying with applicable laws, court orders and government requirements.

Where processing is based on consent, you may withdraw your consent by contacting us or using the unsubscribe or preference-management option provided. Withdrawal will not affect processing already completed and may limit our ability to provide services that require the relevant information.

4. Payment, Courier and Service-Provider Data Sharing

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where reasonably necessary to provide our products and services.

4.1 Payment providers

We may share transaction-related information with:

• Payment gateways

• Banks and financial institutions

• UPI and wallet providers

• Card networks

• Fraud-detection and payment-authentication providers

These providers process payment information according to their own legal, privacy and security obligations.

4.2 Courier and logistics providers

To arrange delivery, tracking, reverse pickup, return or replacement, we may share:

• Customer or recipient name

• Delivery address

• Mobile number

• Order reference

• Package information

• Delivery instructions

Courier partners must use this information only for authorised logistics and delivery purposes.

4.3 Technology and operational providers

Information may be processed by providers supporting:

• Website hosting and cloud storage

• Customer-support systems

• Email, SMS and WhatsApp notifications

• Analytics and website performance

• Cybersecurity and fraud prevention

• Accounting, invoicing and taxation

• Marketing and advertising

• Warranty, installation, repair and after-sales service

We seek to provide these parties only the information reasonably required to perform their assigned services.

4.4 Legal and regulatory disclosures

We may disclose information where required:

• By applicable law, regulation, legal process or court order;

• To government, tax, law-enforcement or regulatory authorities;

• To investigate fraud, security incidents or unlawful activity;

• To protect the rights, safety or property of customers, BIOOCT or others; or

• In connection with a merger, restructuring, acquisition, financing or transfer of business assets, subject to applicable safeguards.

5. Cookies and Analytics

IOCTstore.com may use cookies, pixels, local storage, software development kits and similar technologies.

These technologies may be used to:

• Keep you signed in;

• Remember your cart and preferences;

• Enable essential checkout and payment functions;

• Maintain website security;

• Measure traffic and website performance;

• Understand how visitors use the website;

• Diagnose errors;

• Personalise content; and

• Measure or deliver advertisements, subject to your choices and applicable law.

Cookies may include:

• Essential cookies: Required for security, account access, cart and checkout functions.

• Preference cookies: Remember language, location and other settings.

• Analytics cookies: Help us understand website usage and performance.

• Advertising cookies: Help measure campaigns and show relevant advertisements.

You may manage non-essential cookies through the cookie-consent tool, where available, or through your browser settings. Blocking certain cookies may affect website functions, saved preferences, cart activity or checkout.

Third-party analytics and advertising providers may process information according to their own privacy policies.

6. Marketing Communications

With your consent or as otherwise permitted by law, we may send product updates, offers and promotional communications through email, SMS, telephone, WhatsApp or other channels.

You may opt out at any time by:

• Selecting the unsubscribe option in an email;

• Using the opt-out instructions in the communication;

• Updating your account preferences; or

• Contacting us using the details provided below.

Even if you opt out of marketing, we may continue to send necessary service communications relating to your account, orders, payments, delivery, warranty, safety notices or customer-support requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete the purposes described in this Privacy Policy;

• Maintain order, warranty and service records;

• Meet accounting, taxation and regulatory obligations;

• Resolve complaints and disputes;

• Prevent fraud and misuse; and

• Establish, exercise or defend legal claims.

Retention periods may vary according to the nature of the information and applicable legal requirements.

When personal information is no longer required, we will take reasonable measures to delete, anonymise or securely dispose of it. Certain information may remain temporarily in secured backup systems or may be retained where continued retention is required by law.

8. Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information from:

• Unauthorised access;

• Accidental loss;

• Misuse or alteration;

• Unauthorised disclosure; and

• Destruction or cyberattack.

These safeguards may include access controls, password protection, encryption where appropriate, secure hosting, system monitoring, restricted employee access and service-provider confidentiality requirements.

However, no internet transmission, payment system or electronic-storage method can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their login credentials and should notify us immediately if they suspect unauthorised access to their account.

Where required by applicable law, we will take appropriate steps to respond to a personal-data breach and notify the relevant authorities or affected individuals.

9. Customer Rights

Subject to applicable law, you may request to:

• Obtain information about the personal data we process about you;

• Access your personal information;

• Correct inaccurate or incomplete information;

• Update outdated information;

• Request erasure of information that is no longer required or lawfully retained;

• Withdraw consent previously provided;

• Opt out of promotional communications;

• Raise a grievance concerning the handling of your personal information; and

• Nominate another individual to exercise applicable rights in the event of your death or incapacity, where provided by law.

Before processing a request, we may ask you to verify your identity and provide sufficient details to locate the relevant information.

Certain requests may be limited where retention or processing is necessary to complete a transaction, meet legal obligations, prevent fraud, resolve disputes or protect legal rights.

Requests may be submitted to support@ioctstore.com.

10. Children’s Privacy

IOCTstore.com is intended to be used by adults capable of entering into a legally binding transaction.

We do not knowingly seek to collect personal information directly from children without verifiable consent from a parent or lawful guardian where such consent is required.

If you believe that a child has provided personal information without appropriate consent, please contact us so that we can review the matter and take appropriate action.

11. External Links

Our website may contain links to payment gateways, social-media services, courier portals or other third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policy of each third-party service before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, website features, service providers or legal obligations.

The updated version will be published on IOCTstore.com with a revised “Last Updated” date. Where required, we may also provide additional notice or obtain consent for material changes.

13. Contact Details

For privacy-related questions, requests or concerns, contact:

BIOOCT Healthcare Technologies Private Limited

305, Covai Tech Park

Nehru Nagar West

Coimbatore – 641014

Tamil Nadu, India

Website: www.ioctstore.com

Email: support@ioctstore.com

Customer Support: +91 8610977460

14. Grievance Officer

In accordance with applicable Indian data-protection, information-technology and consumer-protection requirements, customers may contact our Grievance Officer:

Grievance Officer – IOCT Store

Company: BIOOCT Healthcare Technologies Private Limited

Address: 305, Covai Tech Park, Nehru Nagar West, Coimbatore – 641014, Tamil Nadu, India

Email: support@ioctstore.com

Telephone: +91 8610977460

Working Hours: Monday to Saturday, 9:30 a.m. to 6:00 p.m. IST, excluding public holidays

Please include your name, contact details, order number where applicable, and a clear description of the concern.

We aim to acknowledge consumer grievances within 48 hours and resolve them within one month, subject to the nature and complexity of the matter and applicable law. If you are dissatisfied with our response, you may pursue any additional remedy available under applicable law.

© 2026 BIOOCT Healthcare Technologies Private Limited. All rights reserved. IOCT Store is a BIOOCT product platform.