Effective Date: 8 September 2026
Last Updated: 8 September 2026
This Cancellation Policy applies to orders placed through www.ioctstore.com, an e-commerce platform operated by BIOOCT Healthcare Technologies Private Limited (“IOCT Store”, “we”, “us” or “our”).
This Policy should be read together with our Terms and Conditions, Shipping and Delivery Policy, Return and Refund Policy, Warranty Policy and Privacy Policy.
Customers may request cancellation of an order at any time before the order is dispatched.
An order is considered dispatched when it has been handed over to the courier or logistics partner and a shipment or tracking number has been generated.
Cancellation requests received after dispatch will be handled according to Section 7 of this Policy.
Cancellation is subject to the order status at the time we receive and process the request. Submitting a cancellation request does not automatically confirm that the order has been cancelled.
Customers may submit a cancellation request through any available method below:
Sign in to your account at www.ioctstore.com.
Open “My Orders”.
Select the relevant order.
Choose “Cancel Order”, if the option is available.
Select the reason for cancellation and submit the request.
If online cancellation is unavailable, contact IOCT Store through:
Email: support@ioctstore.com
Customer Support: +91 8610977460
The request should include:
Customer’s full name;
Order number;
Registered mobile number or email address;
Product to be cancelled;
Reason for cancellation; and
Any additional information reasonably requested for verification.
For account and payment security, cancellation requests should be submitted using the registered email address or mobile number associated with the order.
A cancellation is complete only after IOCT Store sends a cancellation confirmation by email, SMS, WhatsApp or through the customer account.
If the order is dispatched before the cancellation request is processed, the request will be treated as a cancellation after dispatch.
Customers should not assume that an order has been cancelled merely because a request was submitted.
Where an order contains multiple products, customers may request cancellation of one or more products before dispatch, provided the selected products have not already been processed or packed in a manner that prevents separate cancellation.
If a discount, free gift, promotional benefit or free-shipping offer was based on the total order value, cancelling part of the order may affect the offer. Any refund may be recalculated using the terms of the applicable promotion.
Cancellation may not be available for:
Orders that have already been dispatched;
Orders that have already been delivered;
Customised, personalised or specially manufactured products after production has started;
Products manufactured or procured specifically against a confirmed institutional or bulk order;
Products marked “Non-Cancellable” on the product page before purchase;
Products whose packaging or preparation has been completed under special hygiene, safety or customer-specific requirements;
Digital products, downloadable materials or activated service plans, where applicable;
Installation, service or appointment bookings that have already been completed;
Replacement orders already issued against a return or warranty claim; and
Orders affected by suspected fraud, payment disputes or unauthorised activity while an investigation is pending.
These restrictions do not limit a customer’s rights where a product is defective, damaged, incorrectly supplied, materially different from its description or otherwise eligible for a remedy under applicable law.
Products identified as “Pre-Order” may have separate cancellation terms displayed on the product page or during checkout.
Unless different terms were clearly disclosed before payment, a pre-order may be cancelled before dispatch.
If manufacturing, procurement or customisation has begun specifically for the customer, reasonable and previously disclosed non-recoverable costs may be deducted where permitted by law.
If IOCT Store cannot fulfil a pre-order or if the estimated dispatch date is materially delayed, the customer may choose to:
Continue with the revised timeline; or
Cancel the affected order and receive a full refund of the amount paid for that product.
Once an order has been dispatched, it cannot normally be cancelled through the website.
Customers who no longer require the order may:
Contact customer support immediately to check whether the courier can stop or return the shipment; or
Refuse the package at the time of delivery, where permitted by the courier partner.
Stopping a dispatched shipment is not guaranteed.
If a customer refuses delivery or requests cancellation after dispatch for personal reasons, the shipment may be returned to IOCT Store. Any refund will be processed only after the returned product reaches us and passes verification.
Where permitted by law and disclosed to the customer, the following may be deducted from the refund:
Forward shipping charges;
Return-to-origin shipping charges;
Payment-processing charges that are not recoverable by IOCT Store; and
Any loss caused by missing items, opened packaging, misuse or damage attributable to the customer.
No shipping deduction will be applied where the cancellation or return is caused by:
An incorrect product being dispatched;
A product being damaged in transit;
A verified manufacturing defect;
A materially inaccurate product description;
IOCT Store’s inability to fulfil the order as confirmed; or
Another reason for which IOCT Store is legally responsible.
An order cannot be cancelled after it has been delivered.
Customers seeking to return, replace or obtain a refund for a delivered product must follow the Return and Refund Policy.
Products received damaged, defective, incomplete or different from the order should be reported within the period stated in the Shipping and Delivery Policy or Return and Refund Policy.
IOCT Store may cancel an order before delivery for reasons including:
Product unavailability;
Incorrect pricing or product information;
Payment failure or inability to verify payment;
Suspected fraudulent or unauthorised transactions;
Incorrect, incomplete or non-serviceable delivery information;
Misuse of discounts, promotional offers or website systems;
Unusual bulk or reseller-order activity;
Legal or regulatory restrictions;
Manufacturing, quality-control or safety concerns;
Events beyond our reasonable control; or
A technical or operational error affecting the order.
If IOCT Store cancels a prepaid order, the customer will receive a full refund of the amount collected for the cancelled product.
No cancellation charge will be imposed where IOCT Store cancels the order.
Where only part of an order is unavailable, we may cancel and refund the unavailable product while continuing to process the remaining products after notifying the customer.
Where Cash on Delivery is offered, customers may request cancellation before dispatch through the customer account or customer support.
Repeated refusal of confirmed Cash-on-Delivery orders, false orders or misuse of the delivery process may result in:
Suspension of Cash-on-Delivery availability;
Requirement of advance payment for future orders; or
Restriction or closure of the relevant customer account.
Such restrictions will not affect the customer’s statutory rights concerning genuine damaged, defective or incorrect deliveries.
For an approved cancellation of a prepaid order, the refund will be initiated to the original payment method.
Refunds are generally initiated within 3 to 7 business days after cancellation approval. The time required for the amount to appear in the customer’s account may vary depending on the bank, card network, UPI provider, wallet or payment gateway.
Typical payment-provider processing may require an additional 5 to 10 business days after refund initiation.
For eligible Cash-on-Delivery refunds, customers may be asked to provide verified bank or UPI details through an authorised and secure process.
Refunds will not be issued in cash unless expressly approved by IOCT Store.
If an order is not created but payment is debited, customers should first allow the payment provider’s standard reconciliation period.
Where IOCT Store confirms receipt of the amount without a corresponding valid order, we will initiate a refund to the original payment method.
For duplicate payments, the additional verified amount will be refunded after transaction reconciliation.
Customers should provide the order number, transaction reference and payment proof when contacting support.
If cancellation causes an order to become ineligible for a discount, cashback, free gift or free-shipping offer, the refund may be adjusted according to the terms of that offer.
Where a free gift has already been dispatched or delivered, the customer may be required to return it unused and in its original condition. If it is not returned, its stated value may be deducted from the refund where permitted by law.
Once a refund is initiated, IOCT Store may provide:
Refund amount;
Refund reference number;
Date of initiation; and
Expected payment-provider processing time.
Customers should contact their bank or payment provider using the refund reference if the amount is not credited within the communicated period.
For cancellation assistance, contact:
BIOOCT Healthcare Technologies Private Limited
305, Covai Tech Park
Nehru Nagar West
Coimbatore – 641014
Tamil Nadu, India
Website: www.ioctstore.com
Email: support@ioctstore.com
Customer Support: +91 8610977460
Support Hours: Monday to Saturday, 9:30 a.m. to 6:00 p.m. IST, excluding public holidays
If a cancellation request is not resolved through customer support, customers may contact:
Name: Full Name of Grievance Officer
Designation: Grievance Officer – IOCT Store
Email: support@ioctstore.com
Telephone: +91 8610977460
Address: 305, Covai Tech Park, Nehru Nagar West, Coimbatore – 641014, Tamil Nadu, India
Please include the order number, earlier support-ticket number and details of the requested resolution.
Nothing in this Policy limits any non-excludable right or remedy available to a customer under applicable Indian consumer-protection law.
© 2026 BIOOCT Healthcare Technologies Private Limited. All rights reserved. IOCT Store is a BIOOCT product platform.
